Privacy
policy.
The Energia Experience — Privacy Policy
1. Introduction
This Privacy Policy explains how Stephanie Lianos, trading as The Energia Experience ("we", "us"), collects, uses, stores and protects your personal information when you use this website, book a session, purchase a digital product, or join our mailing list.
We are committed to handling your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Name, email address and phone number, when you submit the contact form on this site.
- Name, email, phone number and any details you provide, when you book a session or a free connection call through our scheduling provider (Acuity).
- Name, email and payment details, when you purchase a digital product or service. Payment is processed securely by Stripe, we do not see or store your full card details.
- Email address, when you subscribe to our mailing list (via Kit) for free resources, tarot readings or program updates.
- Basic technical data (such as browser type and general location) collected automatically through standard website analytics.
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and deliver the session, digital product or service you've purchased.
- Send you access details, receipts and related follow-up communications.
- Send you emails you've opted into, such as our newsletter, tarot readings or program announcements. You can unsubscribe at any time via the link in any email.
- Improve this website and our offerings.
We do not sell your personal information to third parties.
4. Third-Party Services
We rely on a small number of trusted third-party services to run this business, each of which processes data on our behalf under their own privacy policies:
- Stripe — payment processing for digital products and services.
- Acuity Scheduling — booking and calendar management.
- Kit — email newsletter and nurture sequences.
- Zapier — connects the above tools together (for example, sending an access email after a purchase).
- Vercel — website hosting.
5. Cookies & Analytics
This site may use basic cookies or similar technologies to remember your preferences and understand how the site is used, so we can improve it. You can disable cookies in your browser settings, though some features of the site may not work as intended.
6. Data Storage & Security
Your information is stored securely with the third-party providers listed above. We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, but no method of transmission or storage is 100% secure.
7. Confidentiality of Session Content
Anything you share with us during a 1:1 session, connection call or via the contact form is treated as confidential, and is not shared with anyone else except with your written consent or where required by law.
8. Your Rights
You have the right to:
- Ask what personal information we hold about you.
- Ask us to correct any inaccurate information.
- Ask us to delete your information or unsubscribe you from our mailing list.
To exercise any of these rights, email us using the details below.
9. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The current version will always be available on this page.
11. Governing Law
This Privacy Policy is governed by the laws of New South Wales, Australia.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, email stephanie@theenergiaexperience.com.au.